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Terms of Use

Last updated: 30 September 2026

These Terms of Use apply when you use pra100.com, primeaspirations.com, paulrodden.com, or buy or take part in any of our programs, coaching, events, quizzes or tools (the "Services"). The Services are provided by Paul Rodden (ABN 35 160 692 345), who operates PRA100.com ("we", "us", "our").

By using the Services or making a purchase, you agree to these Terms and to our Privacy Policy at pra100.com/pages/privacy-policy. Some products have extra terms shown at checkout; if they conflict with these Terms, the checkout terms apply to that product.

1. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts or changes those rights. If a service fails a consumer guarantee, you may be entitled to a remedy such as a refund or having the service provided again. Our money-back guarantee in section 4 is in addition to these rights, not instead of them.

2. Coaching, not professional advice

Our programs, coaching, quizzes and tools are for personal and professional development and education. They are not medical, psychological, psychiatric, legal or financial advice, and they are not a substitute for treatment or advice from a qualified professional. You're responsible for your own decisions and actions. If you are experiencing a mental health crisis, contact your doctor, Lifeline on 13 11 14, or 000 in an emergency.

3. Subscriptions, trials and renewals

Where we offer a trial or "test drive" (for example, for the 20-20 Motivation Program):

  • The trial price, trial length and ongoing price are shown at checkout before you pay.
  • When the trial ends, your subscription automatically continues at the ongoing price, charged to the same payment method, unless you cancel before the trial ends.
  • Subscriptions renew each billing period until you cancel.
  • To cancel, go to the Billing & Usage section of your account or email us. Please cancel at least 3 days before your next billing date so we can stop the next charge.
  • We may also email you a reminder before your first two renewals.
  • Trial fees are non-refundable once access is given, except where the ACL provides a remedy.

4. Refunds and money-back guarantee

  • 30-day money-back guarantee: unless a product's checkout page says otherwise, you can ask for a full refund within 30 days of purchase by emailing us. The 30-day guarantee doesn't apply to trial or test-drive fees.
  • After 30 days, we don't give change-of-mind refunds. Your ACL rights (section 1) still apply at any time.
  • Subscriptions: cancelling stops future charges. Past billing periods aren't refunded for change of mind.
  • Coaching sessions: you can reschedule a 1:1 session free of charge with at least 24 hours' notice. Sessions missed without notice may be forfeited. If we need to cancel, we'll reschedule or refund you.
  • Chargebacks: please contact us first so we can fix any problem. If a chargeback is lodged for a purchase you received and weren't entitled to be refunded for, we may suspend access and recover the amount through lawful means.

5. Access to digital programs

One-off purchases include online access for 3 years from the date of purchase, unless the checkout page states otherwise. Subscription access lasts while your subscription is active. If we retire or replace a program, or stop trading, we'll give you at least 30 days' notice by email so you can download materials for your own use.

6. Your account

Keep your login details private; your access is for you alone and can't be shared or resold. Tell us promptly if you think someone else has used your account.

7. Our intellectual property

All content in the Services (videos, audio, text, workbooks, quizzes, frameworks such as Prime Aspirations, 20-20 Motivation, PCR, The Pathway Decoder and Goals Crystalliser, logos and trade marks) belongs to us or our licensors. We give you a personal, non-transferable licence to use it for your own non-commercial development. You may not copy, share, resell, record, teach from, or create derivative products from it without our written permission.

8. Community and live calls

When you take part in our community, live calls or events, please be respectful and keep what others share confidential. Group calls, weekly Q&As, webinars and events are recorded as standard, and replays are shared with program members (see section 10 of our Privacy Policy). If you'd rather not appear, keep your camera off, change your display name, or send your question in advance. Don't post anything unlawful, abusive, defamatory, misleading or explicit, spam or promotions, or malicious code. You keep ownership of what you post; you give us a non-exclusive licence to display it within the Services so the community can function. We may remove content or suspend access for breaches of this section. If we end your access for a breach, your ACL rights still apply.

9. Results and testimonials

We can't guarantee any particular outcome, including career changes, income or business results. Results depend on your effort, circumstances and many factors outside our control. Testimonials and case studies are real experiences of individual clients and are not a promise that you'll get the same results.

10. Changes to programs and events

We may update program content, schedules, speakers or bonuses to improve them. If a change significantly reduces what you paid for, we'll offer you a fair alternative or a pro-rata refund.

11. Third-party links and tools

Our Services may link to or use third-party websites and platforms (for example, Kajabi, Zoom or payment providers). Their own terms and privacy policies apply, and we're not responsible for their content or availability.

12. Limitation of liability

Subject to section 1 and to the extent the law allows:

  • we're not liable for indirect or consequential loss, including lost profits, income or opportunity; and
  • our total liability for any claim relating to the Services is limited to the amount you paid us for the relevant product or service in the 12 months before the claim.

This section doesn't limit liability that can't be limited by law, including under the ACL.

13. Changes to these Terms

We may update these Terms from time to time. The current version, with its date, will always be on this page. Changes won't affect a purchase already made, unless the change is required by law or is in your favour.

14. Disputes

If you have a concern, please email us first; we'll aim to respond within 5 business days and work with you in good faith to resolve it. If we can't agree, either of us may seek help from Consumer Affairs Victoria or VCAT (the Victorian Civil and Administrative Tribunal), or take the matter to a court.

15. Governing law

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction. This doesn't remove any right you have under consumer law to bring a claim in your own state or country.

16. Contact

Paul Rodden · ABN 35 160 692 345 · PRA100.com · Email: [email protected] · Victoria, Australia